Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Scaile Agency LLC, the company that offers Said & Done (“Said & Done,” “we,” “us,” or “our”). They govern access to and use of the Said & Done website, applications, integrations, APIs, client portals, share links, and related services (collectively, the “Service”).

By creating an account, accepting an invitation, connecting an integration, purchasing access, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must be at least 18 years old and legally able to enter into this agreement. The Service is offered for business and professional use. You may allow employees, contractors, clients, and other authorized people to use the Service under your account, but you are responsible for their access and compliance with these Terms.

• Provide accurate account information and keep it current.
• Protect passwords, OAuth grants, API keys, share links, device tokens, and other credentials. Do not share credentials except through supported account and invitation features.
• Notify us promptly if you suspect unauthorized access. You are responsible for activity under your account unless caused by our breach of these Terms.
• Client-portal users may access only the clients, content, and actions made available to them. Agency users are responsible for invitations, memberships, publication settings, and recipient access.

Said & Done is an evolving agency operating system. Depending on configuration, it may organize client and contact information; record and transcribe meetings; analyze Gmail and other inbound email; generate summaries, action items, risks, account-health signals, reports, updates, and implementation briefs; support time tracking; publish client-portal content; and connect with third-party systems.

Features may be identified as preview, beta, experimental, or founding-access features. We may add, change, limit, suspend, or discontinue features, integrations, usage limits, or interfaces. We do not promise that every feature will remain available or that third-party integrations will continue to operate unchanged.

Connecting a supported calendar automatically makes eligible future video meetings available for the visible Said & Done Notetaker. If the notetaker is admitted, the meeting is recorded and transcribed. Recording media is retained by our meeting-capture provider for up to one year, while transcripts and derived content may remain in Said & Done under the Privacy Policy.

You—not Said & Done—are responsible for recording consent. Before using the notetaker, you must determine and satisfy all laws, contracts, policies, notices, and consent requirements that apply to the meeting and every participant. This includes requirements based on participant location and rules governing audio recording, video recording, transcription, biometrics, workplace monitoring, confidentiality, and privileged or regulated communications.

• Inform participants clearly before recording or transcription begins.
• Obtain all permissions and consents required for the meeting.
• Do not invite or admit the notetaker where recording is prohibited.
• If consent is absent or withdrawn, deny admission to or remove the notetaker promptly.
• Disconnect the calendar integration to stop future automatic scheduling when the feature should no longer be used.

A visible bot name, calendar invitation, or participant’s ability to remove the notetaker does not replace any notice or affirmative consent required by law.

Integrations are optional and activated at your direction. You authorize Said & Done and its processors to access, transmit, store, and use integration data as described at the time of connection and in the Privacy Policy. You represent that you have authority to connect the account and process information made available through it.

• Gmail access is functionally read-only but can expose message content and settings. Said & Done cannot send, edit, or delete Gmail messages through that connection.
• Calendar access is read-only. Calendar credentials are provided to Recall.ai to synchronize events and schedule meeting capture.
• Disconnecting an integration stops future access as described in the Service but does not automatically delete information already imported or generated.
• Third-party terms, privacy practices, quotas, fees, and availability apply to those services. We are not responsible for a third party’s service, content, changes, outage, or account action.

The Service uses artificial intelligence to generate and classify content. AI output may be inaccurate, incomplete, outdated, duplicated, biased, or unsuitable for your purpose. It may cite a source incorrectly or omit relevant context.

• Review outputs before relying on, publishing, sending, filing, billing, or implementing them.
• Use qualified human judgment for legal, financial, employment, compliance, safety, healthcare, credit, or other high-impact decisions.
• If you enable an automatic-send or automatic-publish workflow, you instruct the Service to act without an additional manual review at that step and accept responsibility for the resulting communication.
• The Service does not provide professional advice or guarantee any business result.

You may choose among supported AI providers and may be required to supply your own provider credentials. Provider charges and terms are separate unless an order expressly states otherwise.

“Customer Content” means information submitted, connected, recorded, imported, generated for you, or shared through the Service, including client and contact data, email, recordings, transcripts, reports, prompts, outputs, files, comments, repository content, credentials, and integration data.

As between you and Said & Done, you retain your rights in Customer Content. You grant us and our service providers a limited, worldwide license to host, copy, transmit, store, analyze, transform, display, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, and improve the Service, comply with your instructions, and meet legal obligations.

You represent and warrant that:

• you have all rights, authority, notices, and consents needed for Customer Content;
• our processing of Customer Content as described will not violate law, contract, confidentiality, privacy, publicity, intellectual-property, or other rights;
• you will not submit information subject to special restrictions unless the Service and your agreement expressly support that use; and
• you are responsible for the accuracy, quality, legality, and use of Customer Content.

To the extent permitted by law, you own output generated specifically for you after fees due for that output are paid. AI output may not be unique, and others may receive similar output. We do not represent that output is copyrightable or free of third-party rights.

The Service can publish information to client portals and create recipient-specific or public share links for meetings, recordings, transcripts, reports, walkthroughs, files, and action items. Some links function as bearer credentials: anyone who obtains the link may be able to access its content until it expires or is revoked.

You are responsible for selecting recipients and audiences, setting expiration where available, safeguarding and revoking links, and ensuring that you are authorized to share everything made available. We are not responsible for a recipient’s forwarding, copying, capture, or use of content after you authorize access. Revocation may not invalidate a temporary third-party media URL that was already issued until that URL expires.

You may not use the Service to:

• record, monitor, or surveil people unlawfully or without required notice or consent;
• violate privacy, confidentiality, publicity, intellectual-property, export-control, or other rights or laws;
• upload or process content you lack authority to use;
• facilitate malware, phishing, spam, harassment, fraud, impersonation, illegal content, or harm;
• gain unauthorized access, share accounts improperly, bypass access controls, probe for vulnerabilities, or interfere with the Service or another user;
• scrape, resell, sublicense, reverse engineer, or use the Service to build a competing product except to the extent a restriction is prohibited by law;
• circumvent quotas, usage limits, security measures, or provider restrictions; or
• use AI output for a high-impact decision without appropriate authority, safeguards, and meaningful human review.

We may investigate suspected violations and remove content, limit features, suspend access, or terminate accounts when reasonably necessary to protect the Service, users, third parties, or legal compliance.

Fees, billing cadence, included usage, renewal terms, overages, credits, and plan features are those displayed or agreed when access is purchased. You authorize applicable charges under that purchase agreement. Taxes may apply unless valid exemption documentation is accepted.

You may cancel a paid plan at any time using the method made available with the purchase or by contacting support. Cancellation prevents charges that have not yet become due as specified at purchase; it does not retroactively reverse charges already incurred. Except where required by law or expressly stated at purchase, fees are non-refundable.

We may change prices or plan structure with advance notice. A change will apply prospectively as described in the notice. We will not charge a new usage fee, meeting-hour overage, or plan amount unless it has been disclosed through an applicable order, purchase flow, or renewal notice.

Said & Done, the Service, software, designs, documentation, branding, and underlying technology are owned by Scaile Agency LLC and its licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you.

If you provide ideas, suggestions, or feedback, you grant Scaile Agency LLC a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it without restriction or compensation. This does not transfer ownership of your Customer Content.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay an amount when due, create security or legal risk, use the Service unlawfully, or if continued operation is no longer commercially reasonable. When practical, we will provide notice and an opportunity to cure.

Before access ends, export information through available Service features where needed. After termination, we may delete or de-identify Customer Content under the Privacy Policy, subject to legal obligations, backups, security records, and any separate written agreement. Provisions that by their nature should survive termination—including ownership, payment, disclaimers, liability limits, indemnity, and miscellaneous terms—will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SCAILE AGENCY LLC DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

We do not warrant that the Service will be uninterrupted, secure, error-free, or suitable for every jurisdiction or use case; that integrations or third-party services will remain available; or that AI output, transcripts, recordings, matches, reports, or recommendations will be complete or correct. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCAILE AGENCY LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SCAILE AGENCY LLC FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100. THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY AND DO NOT APPLY WHERE LAW PROHIBITS THEM.

To the extent permitted by law, you will defend, indemnify, and hold harmless Scaile Agency LLC and its affiliates, officers, employees, contractors, and licensors from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your Customer Content; your recording, transcription, monitoring, or sharing activity; your users or recipients; your violation of these Terms or law; or your infringement or violation of another person’s rights. We will provide reasonable notice and cooperation and may control the defense of a matter affecting the Service.

We may update these Terms as the Service or law changes. We will post the revised Terms and update the “Last updated” date. If a change materially reduces your rights, we will provide additional notice when required. Continued use after the effective date means you accept the revised Terms. If you do not agree, stop using the Service before the change takes effect.

These Terms and any applicable order or written agreement are the entire agreement about the Service and supersede prior discussions on that subject. If there is a conflict, a signed order or agreement controls over these Terms for that conflict. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent needed, and the rest will remain effective. Headings are for convenience only.

Questions about these Terms may be submitted through our contact form.

Scaile Agency LLC
Said & Done